Glenn M.

Glenn Mark M. is a professional with specialized experience as a Customer Service Representative and Virtual Assistant in the business process outsourcing industry. Drawing from a background in Business Information Management from the Asian Institute of Computer Studies, Glenn has managed transaction processing, computer encoding, and customer interactions for high-demand environments. At Sutherland Global Services, he worked with the Amazon account, focusing on resolving customer concerns with online orders, including conducting investigations into lost or defective items and coordinating resolutions such as refunds or replacements. At RBL Solution Company, Glenn operated in the health insurance domain, verifying Medicare and Medicaid enrollment and managing outbound customer communications. His roles required effective utilization of Microsoft Office tools, strong communication skills, and problem-solving abilities to ensure seamless business operations and customer satisfaction.