Gleven C.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Gleven B. is a proficient Technical Support Representative with experience providing expert technical assistance for Samsung Home Electronics in the United States through Transcom Center. Since February 2026, he has specialized in managing technical support for Smart TVs, sound bars, projectors, and gaming monitors, effectively diagnosing and resolving hardware, software, and connectivity issues, including Wi-Fi, Bluetooth, and HDMI. Previously, he worked as a Customer Service Representative and a Technical Support Representative for Yoto, delivering multi-channel support and troubleshooting device issues. In March 2025, he served as a Live Run Coordinator for Southern Shorthaul Rail Australia, overseeing live tracking systems for freight trains to ensure safe rail operations. Gleven has also worked with Amazon as a Virtual Assistant and Quality Analyst, conducting detailed statistical analysis to improve product quality. His skills include proficiency in CRM tools such as Voyager, Sprinkler, Gorgias, and Microsoft Office applications.
Experience
TECHNICAL SUPPORT REPRESENTATIVE
SAMSUNG HOME ELECTRONICS - US - TRANSCOM CENTER - AYALA 30 · 2026 — PresentOffers expert technical support for Smart TVs, sound bars, projectors, and gaming monitors for US customers. Diagnoses and resolves issues related to hardware, software, and connectivity including Wi-Fi, Bluetooth, and HDMI to enhance first-contact resolution. Guides users in setting up devices, updating firmware, and calibrating audio/visual settings.CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT REPRESENTATIVE
YOTO - TRANSCOM CENTER – PASIG · 2025 — 2026Provided multi-channel assistance via chat, email, and phone for Yoto screenless audio players. Addressed device malfunctions, resolved connectivity issues, and managed synchronization of digital content. Handled order logistics, including tracking shipments, addressing delivery exceptions, and updating order statuses.LIVE RUN COORDINATOR
SOUTHERN SHORTHAUL RAIL AUSTRALIA - MAGELLAN SOLUTIONS · 2025 — 2025Oversaw live tracking systems for freight trains to ensure safety and timely operations. Audited cargo weights, locomotive data, and schedules while verifying train Consists. Collaborated with onshore teams in Australia to deliver real-time updates regarding delays and operational adjustments.VIRTUAL ASSISTANT / QUALITY ANALYST
AMAZON - VAA PHILIPPINES · 2023 — 2024Conducted statistical analyses to pinpoint issues and areas that required enhancement in products. Investigated customer complaints and product-related problems while maintaining quality standards.CUSTOMER SERVICE REPRESENTATIVE (CHAT SUPPORT)
TELEPERFORMANCE - AYALA · 2021 — 2023Responded to customer inquiries promptly and accurately through email and chat. Identified customer needs and provided assistance while meeting quality targets by delivering excellent service.CUSTOMER SERVICE REPRESENTATIVE NON-VOICE
TELEPERFORMANCE - SUCAT · 2019 — 2021Assisted customers swiftly and accurately via chat and email. Processed customer documentation as required and ensured timely completion of customer interactions. Contributed to cross-sell initiatives and promotional efforts while consistently meeting quality targets.
Skills & Expertise
Education
- Bachelor of Science in Aircraft Maintenance TechnologyPATTS College of Aeronautics · 2013 — 2018
Interested in this professional?
Sign in as an employer to save this profile or invite Gleven C. to a job.
Sign in as an employer