Glizel V.

Glizel V. is a results-driven Customer Service Manager with over 15 years of experience in the BPO and corporate sectors. Her expertise spans customer support, operations, procurement, and administrative functions, where she consistently handles high-volume inbound calls and resolves complex inquiries while meeting KPIs. Glizel is skilled in call auditing, quality assurance, and performance analysis. She effectively creates reports and dashboards to drive process improvements. Her strong background in procurement includes vendor coordination, budget tracking, and inventory management. Glizel delivers executive and administrative support, excelling in calendar and email management using tools like Google Workspace and Microsoft Office. At Synchrony, she led a team of customer service associates, enhancing their performance and compliance through meticulous call audits. With a robust educational foundation from Datamex Institute of Computer Technology, Glizel is dedicated to delivering high-quality results in fast-paced environments.