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Gloria G. — Senior Technical Support Specialist from Philippines

Gloria G.

Senior Technical Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Gloria B. is a seasoned professional with over a decade of experience in Technical Support and Customer Service. Her career includes significant roles at Iqor Philippines, where she excelled as a Senior Technical and Email Support Specialist, and at UPS, where she honed her skills in Problem Solving, customer inquiries handling, and technical troubleshooting. Her robust background includes positions at Sutherland Global Services as a Billing and Sales Agent, and administrative roles at Nidec Subic Phils and Acer Phils, where she handled production management and equipment monitoring. Throughout her career, Gloria has demonstrated expertise in managing customer communication, efficiently resolving issues, and leading teams, particularly in the manufacturing and customer service industries. Gloria holds a degree in Business Administration Management from Aquinas University.

Experience

  • Senior Technical Support and Email Support

    Iqor Philippines · 2020 — 2025
    Diagnosed and resolved technical issues while providing troubleshooting steps. Documented technical knowledge through notes, responded to general inquiries about the product, processed returns and warranty refunds, assisted customers with online orders, and followed standard procedures for escalating unresolved issues.
  • Customer and Email Support

    UPS · 2011 — 2019
    Engaged in administrative tasks and technical troubleshooting. Provided back-office support, which included labeling addresses and tracking packages. Assisted customers regarding shipping procedures, processed delivery change requests, and handled billing and collections inquiries.
  • Technical Support and Billing and Sales Agent

    Sutherland Global Services · 2009 — 2011
    Addressed customer inquiries and complaints related to technical issues. Delivered troubleshooting guidance, tracked packages, managed return and refund processes, assisted with billing questions, and responded to product inquiries while promoting sales.
  • Staff II

    Nidec Subic Phils · 2001 — 2009
    Handled administrative tasks, processed purchase orders, maintained equipment inventory, and managed monthly inventory reports. Oversaw the cleanliness of the production area and maintained production and equipment stocks.
  • Team Lead and Machine Controller

    Acer Phils · 1998 — 2000
    Monitored production output and managed a team responsible for computer testing and visual inspection. Oversaw equipment control monitoring and ensured the completion of daily and monthly reports.

Skills & Expertise

Education

  • Bachelor of Business Administration Management
    Aquinas University · 1989 — 1993
  • Secondary Education
    Morong High School

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