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Gloria A. from Nicaragua

Gloria A.

Nicaragua 1-2 years
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Languages
EnglishSpanishFrench
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About

Gloria E. is a seasoned professional with a robust background in education and customer service, predominantly in Nicaragua. She obtained a degree in Translation specializing in English from the Central University UCA and bolstered her expertise with a postgraduate qualification in Teaching English as a Second Language. Her career spans various roles, including working as an English teacher at several institutions such as the Latin American Institute of Computing (ILCOMP) and the American College University. Additionally, she has worked as a Departmental Delegate of Tourism in Masaya and led initiatives as an English Coordinator at MASINFA. Gloria has also diversified her professional skills into translation services for organizations like Nicaragua International Plan and World Vision Nicaragua. Her proficiency in languages is further supported by a TOEIC certification and multilingual competencies, including French. Moreover, she has substantial experience in customer service, having served at BAC-CREDOMATIC and Accedo Technologies. Gloria combines her linguistic skills with hands-on experience in tourism and customer relations.

Experience

  • Customer Service Representative

    Workflowoptimization Company · 2025 — 2026
    Provided customer service across campaigns for multiple healthcare organizations.
  • Collector

    ACA Campaign at Connect International · 2022 — 2025
    Conducted collection activities for the campaign, facilitating operational goals.
  • English Teacher

    Humanist University (UNEH) · 2018 — 2022
    Taught English, promoting fluency and comprehension among university students.
  • English Teacher

    European Academy · 2021 — 2022
    Instructed students in English, enhancing their language skills and cultural understanding.
  • English Teacher

    Central University of Nicaragua UCN · 2022 — 2022
    Led English courses aimed at improving students’ language proficiency.
  • English Teacher

    Korean Christian Academy KCA · 2019 — 2020
    Delivered English lessons tailored to the needs of Korean-speaking students.
  • English Coordinator

    MASINFA · 2012 — 2018
    Coordinated English instruction and curriculum implementation across programs.
  • English Teacher

    University of Science and Technology (UNICIT) · 2016 — 2016
    Engaged students in English language studies to enhance their linguistic capabilities.
  • English Teacher

    American College University · 2013 — 2015
    Provided English language education, focusing on both spoken and written skills.
  • English Teacher

    Latin American Institute of Computing ILCOMP · 2011 — 2012
    Facilitated English learning through interactive lessons and assessments.
  • Customer Service Officer

    Accedo Technologies · 2011 — 2012
    Supported customer service initiatives for the Kohl’s campaign.
  • Departmental Supervisor

    Food for the People of the Basic Food Company (ENABAS) · 2010 — 2011
    Oversaw departmental operations to ensure effective program delivery.
  • English Teacher

    Masaya Baptist School · 2010 — 2010
    Conducted English classes, emphasizing grammar and vocabulary enhancement.
  • Customer Service Agent

    BAC-CREDOMATIC · 2007 — 2010
    Provided customer service support, addressing inquiries and resolving issues.
  • Translator

    Nicaragua Plan · 2004 — 2009
    Engaged in document translation to enhance understanding across diverse stakeholders.
  • English Teacher

    Latin American Institute of Computing ILCOMP · 2005 — 2007
    Delivered English language instruction and supported students in language proficiency.
  • Translator

    4i-2000 Foundation · 2004 — 2006
    Performed translation duties to support various initiatives and communications.
  • Translator

    World Vision Nicaragua · 2004 — 2004
    Provided document translation services to assist in organizational objectives.
  • Departmental Delegate of Tourism

    Masaya · 2001 — 2004
    Coordinated tourism-related activities and initiatives to promote local attractions.
  • Translator

    Nicaragua International Plan · 2002 — 2002
    Translated documents to facilitate communication and support project goals.
  • English Teacher

    Masaya Baptist School · 2000 — 2001
    Instructed students in English language skills, fostering communication and understanding.
  • English Teacher

    Braulio López School · 1999 — 1999
    Taught English to students, focusing on language acquisition and literary comprehension.

Skills & Expertise

Education

  • Postgraduate in Teaching English as a Second Language
    UCA Central American University · 2006 — 2007
  • Degree in Translation with specialization in English
    Central University UCA · 1994 — 1999

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