Gloriah E.
Mid-Level Human Resources and Administrative Operations Manager
Open to offersNew to PlatformLanguages
English
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Portfolios
About
Gloriah E. is a seasoned human resources and administrative operations professional with over 14 years’ experience supporting consulting, service, academic, hospitality, and international advisory sectors from Nairobi and remote environments. She has managed full-cycle recruitment at HR consulting firms, handled complex calendar and inbox management for executives across multiple time zones, and streamlined content workflows using AI tools, notably growing a LinkedIn audience from 1,000 to 13,000 in five months through strategic organic engagement. Gloriah has developed training materials and delivered one-on-one coaching for career development practices, supporting over 500 job seekers in CV writing and professional positioning across the nonprofit, corporate, and international development sectors. She is skilled in CRM & database management, process optimisation, and high-volume client communications, maintaining 99% accuracy in record-keeping and achieving high client satisfaction rates through data-driven solutions.
Experience
Career Coach
PulseShift Careers · 2025 — PresentConduct training for over 500 job seekers on CV writing, interview preparation, and LinkedIn optimization, providing individual coaching that has led to improved interview callback rates. Develop and deliver capacity-building workshops focused on professional positioning, personal branding, and networking strategies. Annually write over 300 achievement-oriented CVs that highlight measurable outcomes and field-relevant keywords for clients across various sectors. Create training materials related to job search strategies and career transition planning, aiding clients in navigating sector changes. Offer one-on-one career consultations to address professional development needs, assisting clients in articulating their value propositions for employment offers. Manage follow-up communications with 300Online Tutor
Independent Consultant · 2019 — 2025Provide tutoring and academic development services to 70 clients, focusing on research writing, essay composition, and professional communication requirements. Deliver 100 instructional modules covering academic writing and critical analysis, which enhance course completion rates for struggling learners. Coach students on time management and study practices, which have increased assignment submission rates through structured accountability. Design learning materials in APA, Chicago, and MLA styles for over 50 academic writing clients, ensuring adherence to institutional standards. Prepare research briefs and policy summaries that demonstrate synthesis of evidence and argumentation skills, enhancing student performance in academic communication. Offer feedback on 150 written assignmentsHR Assistant
Human Performance Dynamics Africa Ltd · 2024 — 2025Source and screen 240 candidates annually through LinkedIn and local networks, shortlisting qualified candidates within six days for client review. Initiate phone and email outreach to over 70 candidates monthly, maintaining a 70% response rate through effective communication and relationship management. Keep a candidate database in a CRM system with 99% accuracy, monitoring skills, experience, and availability for future recruitment needs. Match candidate profiles to open positions by analyzing CVs against job requirements, enhancing placement rates through focused screening. Draft 45 employment contracts in compliance with Kenyan labor laws, coordinating onboarding activities that result in high new hire satisfaction. OverseeExecutive Assistant (Remote)
Jinan Kaifiya · 2021 — 2024Manage two executive inboxes handling over 50 daily emails, achieving a 95% same-day response rate that allows for 15 additional hours per week for client-facing tasks. Schedule over 100 meetings across five time zones each year without conflicts, ensuring uninterrupted consultations for clients. Create a financial tracking system to monitor annual spend of KES 10 million, enhancing reporting accuracy and facilitating vendor negotiations, resulting in significant savings. Track 35 administrative tasks monthly, improving on-time completion rates from 75% to 98% through effective prioritization. Produce quarterly market research reports that identify potential client opportunities with notable revenue potential, aiding in businessExecutive Assistant (Remote)
Sinem Avci · 2020 — 2024Handle client communications for a swimming instruction business with clients across 10 countries, achieving a 97% satisfaction rating through prompt engagement techniques. Process 300 invoices each year totaling KES 90 million, reducing payment delays significantly and enhancing cash flow management through systematic follow-ups. Maintain CRM records for over 300 interactions annually, improving the retrieval speed of information and client follow-up efficiency. Organize 15 international trips each year, managing to cut travel costs through strategic booking and vendor negotiations. Implement automation for 12 recurring administrative tasks, saving substantial time monthly and improving overall operational efficiency.Head Cashier
African Rafiki Ltd · 2009 — 2018Oversee daily cash reconciliations, achieving a reduction in discrepancies and ensuring financial accuracy as well as adherence to internal control standards within a high-volume transaction environment. Revise financial processing workflows to decrease transaction processing time and boost operational efficiency through streamlined methods. Address over 1,200 customer concerns each year, contributing to a high customer satisfaction rate via effective service recovery practices. Train and lead a team of 20 front-line staff on service standards, enhancing team productivity through structured onboarding and continuous performance coaching.
Skills & Expertise
Education
- Co-Active Coach PractitionerCo-Active Training Institute · 2025 — 2026
- Bachelor of Commerce (Human Resource Management)University of Nairobi
- Diploma in Business ManagementKenya Institute of Business Management