Glory J.

Provided counseling and medication education to patients, addressing their healthcare inquiries to support positive treatment outcomes. Managed a high volume of inbound communications and ensured timely, empathetic responses to patient inquiries. Delivered pharmaceutical care remotely through phone, video, and digital platforms, including prescription review and verification. Oversaw daily pharmacy operations, including workflow management and compliance with healthcare regulations. Supervised pharmacy staff to sustain productivity and quality of service. Handled patient issues and service escalations with professionalism, ensuring continuity of care. Collaborated with healthcare providers concerning prescriptions and treatment plans. Maintained healthcare documentation and compliance reports while monitoring operational performance and inventory levels. Developed process improvements to enhance service delivery and operational efficiency. Supported the training and onboarding of new staff on pharmacy protocols. Utilized pharmacy management systems, Microsoft Excel, and Google Workspace for record and workflow management.