Goodness P.

Goodness P. is a Customer Support Representative based in Abuja, Nigeria, with a proven track record of delivering exceptional client service. With two years of experience in a fast-paced digital environment, she excels at managing multi-channel communications, including email, chat, and ticket systems. Goodness has demonstrated expertise in technical issue resolution, proficiently using tools such as Zendesk, HubSpot, and Freshdesk. Her role at Itestify Hub Services Ltd. involves being the primary point of contact for client enquiries, resolving account maintenance issues, and ensuring accurate CRM documentation. She collaborates with cross-functional teams to troubleshoot complex issues and contributes to customer retention by maintaining strong relationships with repeat clients. Her educational background includes a B.Sc. in Economics from Rivers State University, and she holds an IT In-Demand Skills Certificate, both of which bolster her strong written and verbal communication skills in English.