Grace A.

Grace Ann L. is an experienced Virtual Assistant and Customer Service Representative based in Angono, Rizal, Philippines. She has worked with Online Helpers, where she managed training materials and facilitated smooth training sessions as a Training POC, frequently communicating updates to both trainees and trainers. At Teletech Philippines, she provided customer support, handled calls enthusiastically, resolved account inquiries, and was promoted to Escalation Specialist and Rate Desk, managing supervisory calls and post-tax ticket checks for local and international flights. Grace Ann L. also held a Customer Service Representative role at Teleperformance Philippines, answering inbound and outbound calls, resolving client concerns, and ensuring data security. She is skilled in Canva, video editing, and proficient with Notion, Monday, and Slack platforms, backed by a BS in Tourism Management from University of Rizal System.