Grace J.
Senior Collections Supervisor
Open to offersNew to PlatformAbout
Grace J. is an accomplished collections professional with over 11 years of experience, specializing in remote account management and payment recovery. Currently, she seeks a position as a Virtual Assistant to apply her expertise in customer communication, debt collection, and payment management in a flexible setting. In her previous roles as a Collections Supervisor at Partnerway Business Services Corporation and YFinance Inc., Grace excelled in monitoring accounts, resolving billing issues, and leading teams to meet collection targets. She has demonstrated proficiency in Excel and Adobe Creative Cloud, supporting her capability in both financial and creative tasks, such as the graphic design role she held at Ogulo. Grace's educational background in Tourism and Information Technology from STI College Of Naga and Ateneo De Naga University further enrich her versatile skill set, making her well-equipped to drive business operations efficiently.
Experience
Collections Supervisor
Partnerway Business Services Corporation · 2023 — 2026Monitored accounts to identify outstanding debts while investigating historical data for each debt or bill. Contacted clients regarding overdue payments and implemented actions to facilitate timely debt payments. Processed payments, resolved billing and customer credit issues, updated account status records, and reported on collection activity.Graphic Designer
Ogulo · 2022 — 2023Created virtual tours and developed floor plans for houses in Germany, alongside designing dollhouses.Collections Supervisor
YFinance Inc. · 2019 — 2020Led a team and oversaw the adherence to company procedures and policies within operations. Reported daily activities to higher management while tracing, locating, and contacting debtors linked to collection accounts.Debt Collection Agent
Admerex Solutions Inc · 2015 — 2019Addressed customer billing issues and worked to reduce receivable delinquency while processing payments over the phone and setting up recurring drafts.Telemarketer
Metrobank Card Corporation · 2014 — 2015Delivered sales presentations using scripts to persuade potential customers to purchase products, answered questions with accurate information, and efficiently resolved customer service issues related to product sales.
Skills & Expertise
Education
- Graduate in TourismSTI College Of Naga · — — 2013
- Under Grad in Information TechnologyAteneo De Naga University · — — 2011
Interested in this professional?
Sign in as an employer to save this profile or invite Grace J. to a job.
Sign in as an employer