Grace O.

Grace O., based in Nairobi, Kenya, is a seasoned language professional proficient in both Swahili and English, specializing in customer support, data management, and AI training tasks. With a strong analytical capability in language processing, she excels at maintaining accuracy and adhering to structured guidelines. Her career includes notable roles such as a Customer Care Representative at Safaricom, where she adeptly handled inquiries and maintained customer records in a bilingual setting, and as an AI Chatbox Trainer at Zuri Training, where her keen attention to detail contributed to the improvement of AI models through structured evaluations. Grace holds a Bachelor's in Data Science and Machine Learning from Strathmore University and a Diploma in Android Development from E-Mobilis. Her core skills include language analysis, data entry, AI chat interaction, and adeptness in remote work environments. Proficient in Microsoft Office and Google Workspace, Grace is continually expanding her expertise in data science and machine learning.