Grace S.

Grace V. is a seasoned remote professional with over 19 years of experience in customer service and 16 years in quality assurance. She has supported clients across a diverse range of sectors, including travel, healthcare, e-commerce, and technology, specifically in the US and Canada. Her roles have showcased her proficiency in Zendesk, Salesforce, Shopify, and Google Workspace, among other systems. Grace has demonstrated expertise in conducting quality assurance audits, facilitating customer experience optimization, and providing technical support and troubleshooting. In previous positions, she has managed hotel reservations with AX – Outsourcing and Synergy, and supported technical endeavors at LTVplus LLC. Her work at Montrichard Group and Teleperformance highlights her extensive experience in compliance auditing and onboarding QA processes. Moreover, Grace’s educational background in English and certifications such as HIPAA Compliance and Lean Six Sigma further reinforce her commitment to excellence and precision in a remote workflow environment.