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Gracechelle B. — Mid-Level BPO Operations Manager from Philippines

Gracechelle B.

Mid-Level BPO Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

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Experience

  • Operations/ Hiring Manager

    VXI Philippines · 2023 — 2025
    Managed sales for a Telco account and assumed the role of Operations Manager following a brief period as Team Leader.

  • CSR 2 - Team Lead

    Sykes Legacy · 2021 — 2023
    Handled incoming healthcare and sales inquiries, supervised calls, and provided feedback to agents. Conducted reporting and administrative tasks for escalations and internal procedures.

  • CSR/TSR hybrid - Process /Product Trainer

    Genpact LLC. · 2018 — 2021
    Completed training for a Trainer position after delivering customer service and technical support. Transitioned to another opportunity due to company changes.

Skills & Expertise

Training and EducationCall CenterTechnical Support SpecialistCustomer ServiceE-commerce TechnologyCustomer Service RepresentativeSalesHR Generalist

Education

  • Bachelor of Education - Diploma
    Central Mindanao University · 1998 — 2004
  • Complete Secondary Education - Diploma
    Iligan City National High School · 1993 — 1998
  • Complete Elementary Education
    Iligan City East Central School

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