Gracel S.
Junior IT Application Support Specialist
Open to offersNew to PlatformAbout
Gracel S. is an experienced IT professional specializing in IT Application Support and IT Service Desk Support within the real estate, healthcare, and government sectors. With nearly four years at Amicassa Process Solutions, Inc. (Ayala land), Gracel expertly supported system functionality for applications such as Salesforce, SAP, Buyer's Portal, MyEsas, and Promptus SMS, handling user access management, error resolution, system testing, and billing processes. At Makati Medical Center, Gracel provided technical support by troubleshooting hardware and software issues, conducting remote sessions, managing accounts with Active Directory, and resolving printer and application concerns. Demonstrating proficiency in ticketing tools, API/Postman, and Microsoft Office 365, Gracel has consistently ensured system reliability and user satisfaction, earning multiple Employee of the Month awards at Makati Medical Center.
Experience
IT Application Support
AMICASSA PROCESS SOLUTIONS, INC. · 2022 — PresentManaged user access by creating system accounts and rectifying errors using Salesforce, SAP Application, Buyer's Portal, MyEsas, Promptus SMS, Outsystems, and TrackIT. Addressed escalated reports and issues via ticketing tool and email. Conducted software/system testing to ensure application quality. Processed billing payment requests through MyEsas for platforms such as Google, AWS, Project Odyssey, Buyer’s Portal, and Smartsheet. Extracted reports using the SAP application and performed user acceptance testing before production deployment.IT Service Desk Support Engineer
MAKATI MEDICAL CENTER · 2019 — PresentHandled incoming support requests and incidents from end users through ticketing systems and phone interactions. Responded to inquiries across telephone, email, web, and other platforms. Resolved basic to intermediate IT support concerns and maintained call logs for user requests. Escalated advanced cases to senior engineers and performed remote sessions for application troubleshooting and user issues. Managed user password resets via active directory and addressed printer connectivity problems through remote desktop support.Administrative Assistant (IT Department- KMITS)
DEPARTMENT OF HEALTH – NCRO · 2018 — PresentAssisted with daily office operations and maintained organized records and files. Performed data entry tasks, including vaccine profile forms, and ensured accuracy by checking forms with transmittals. Edited and saved vaccination documents.Sales Consultant
ARMANI EXCHANGE · 2017 — PresentEngaged with customers in a retail environment to enhance product sales. Demonstrated thorough product knowledge and adapted product presentations to align with customer preferences and market trends. Continuously sought methods to increase product appeal and followed up with clients to ensure satisfaction.Fashion Sales Consultant
MARITHE FRANCOIS GIRBAUD · 2016 — PresentInteracted with customers in a retail setting to drive sales and share product knowledge. Demonstrated expertise in product details and tailored appeals based on current trends. Explored innovative strategies to enhance product attractiveness while ensuring customer satisfaction through follow-ups.Usher/Porter
SM LIFESTYLE ENTERTAINMENT · 2014 — PresentEnsured cleanliness of theaters and auditoriums prior to showtime while verifying customer tickets for entry into corresponding halls. Assisted customers to their seats and maintained a proper atmosphere during performances by managing noise levels.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyJose Rizal University · 2011 — 2018
- SecondaryElpidio Quirino High School · 2002 — 2006
- PrimaryBacood Elementary School · 1995 — 2002
Photos
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