Gracela S.

Gracela M. is a dedicated professional with a Bachelor of Science in Tourism Management from the University of Mindanao. She has honed her skills through various roles in the aviation and tourism sectors. While interning at Transnational Aviation Support Services Inc. and AirAsia, she acted as a crucial support link between the ground crew and traveling public, handling responsibilities from check-in to boarding and providing support for those with special needs. Her expertise extends to technical proficiency in the Navitaire SkySpeed platform, essential for managing booking adjustments and transaction processing, as demonstrated in her current role as a Customer Service Agent at 1 Aviation Groundhandling Services Inc. Additionally, Gracela completed a Ticketing Course Training with Sabre, equipping her with the ability to manage reservations efficiently. Her Tourism Promotions NCII Training further empowers her to drive interest in diverse tourism offerings, cementing her as a well-rounded asset in any customer-focused environment.