Gracelle F.
Senior Real Estate Virtual Assistant
Open to offersNew to PlatformAbout
Gracelle P. is a seasoned Real Estate Virtual Assistant and Customer Support Specialist with a robust 9-year track record in delivering effective support services. Based in Baybay City, she specializes in real estate property management, adeptly managing high-volume phone operations, and meticulously scheduling property showings and maintenance requests. Her work at VirtuallyIncredible and Qualfon Philippines Incorporated highlights her capability to screen leads and enhance customer satisfaction through proficient technical troubleshooting and empathetic problem-solving. Gracelle has displayed leadership by mentoring new hires and providing technical coaching. Fluent in English, Tagalog, and Cebuano. Her educational foundation in Development Communication from Visayas State University enriches her professional approach, ensuring top-notch service delivery in customer and technical support domains.
Experience
PHONE TENDERS AGENT
VIRTUALLYINCREDIBLE · 2022 — 2026Oversaw front-line phone operations and managed inquiries for clients in property management. Focused on screening leads and arranging property viewings for prospective tenants. Addressed urgent maintenance requests and efficiently resolved tenant questions. Logged comprehensive call data to ensure seamless remote operations.SUBJECT MATTER EXPERT (SME) & CUSTOMER SUPPORT REPRESENTATIVE
QUALFON PHILIPPINES INCORPORATED · 2015 — 2020In the SME role, guided new hires, offered floor support, and tackled escalated technical calls. As a CSR, provided technical troubleshooting for mobile devices and addressed service billing concerns. Fostered high customer satisfaction through effective problem-solving.
Skills & Expertise
Education
- Bachelor of Science in Development CommunicationVisayas State University · 2010 — 2014
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