Gracelyn S.
Medical Virtual Assistant
Open to offersNew to PlatformAbout
Gracelyn S. is a seasoned healthcare professional with over 12 years of experience in pharmacy operations and healthcare administration, particularly within the UAE. As a Medical Virtual Assistant and HIPAA Certified practitioner, she demonstrates adept capabilities in managing pharmacy operations, including prescription processing and patient support. Her role as Branch Manager at 800 Pharmacy in Dubai involved managing daily operations, supervising teams, and ensuring compliance with regulations, while handling approximately 30 customer inquiries daily. At Marina Pharmacy, she honed her skills in electronic prescription processing and prior authorization requests via UAE insurance portals, coordinating closely with healthcare providers to secure timely approvals. Gracelyn's proficiency in UAE Insurance eRx Prior Authorization, medical documentation, and customer communication highlights her dedication to providing accurate and confidential support in both in-person and remote healthcare environments.
Why hire me
Employers should hire me because I bring over 12 years of healthcare and pharmacy experience, with a strong background in patient support, prescription processing, insurance prior authorization, administrative tasks, and customer service. I am detail-oriented, organized, dependable, and able to work calmly under pressure. I recently completed my Medical Virtual Assistant and HIPAA Training , which helped me understand the skills and responsibilities needed in a healthcare virtual setting. Although I am new to the VA Industry, I am eager to learn, adaptable, and committed to providing accurate and reliable support. I believe my healthcare experience, willingness to learn, and strong work ethic will allow me to contribute positively to the team.
Experience
Branch Manager
800 Pharmacy · 2022 — 2024Oversaw daily operations while ensuring adherence to company policies and pharmacy regulations. Supervised staff, evaluated performance, and promoted accountability to enhance efficiency. Managed inventory records, optimizing stock levels for operational support. Handled approximately 30 customer inquiries through calls and emails daily, providing assistance and resolving issues. Assisted management with various administrative duties, processed orders, and ensured accurate prescription handling.Pharmacy Assistant
Marina Pharmacy · 2014 — 2022Processed electronic prescription prior authorization requests using UAE health insurance portals. Ensured accurate submission of prescription and patient information for medication approval. Monitored authorization statuses and followed up on pending requests while liaising with physicians and insurers for timely approvals. Managed inventory by monitoring stock levels and checking expiry dates, while also providing customer service for medication inquiries.Pharmacy Assistant
Loven's Drug · 2012 — 2014Handled written prescriptions for pharmacist verification and assisted with medication dispensing. Managed inventory levels and ensured proper medication storage compliance. Addressed patient inquiries, provided medication information and performed cashiering duties. Conducted data entry and other pharmacy support tasks.
Skills & Expertise
Education
- Pharmacy AideMedical Colleges of Northern Philippines · — — 2012
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