Gracelyn V.

Gracelyn V. is a seasoned BPO professional with extensive experience in customer service roles across various industries. From her role as a Customer Services Representative at Alorica, where she handled retail international voice accounts, to her work at Teleperformance managing healthcare international accounts, she has consistently exceeded performance metrics such as CSAT and QA. At these organizations, Gracelyn was responsible for critical tasks including handling refunds, managing delivery statuses, and coordinating communications with merchants, dashers, drivers, and hospitals. Her earlier experience includes a position at Rebisco Corp. as a Machine Operator and a senior hairdresser role at Glam City Salon and Spa. Gracelyn's strong abilities in multitasking, problem-solving, and decision-making have been pivotal in her varied roles, showcasing her adaptability across different sectors. A high school graduate of Amaya School Of Home Industries, she is driven to leverage her skills in resolving conflicts and driving efficiency in customer service environments.