Grazello G.
Senior IT Consultant
Open to offersNew to PlatformAbout
Grazello G. is an experienced IT Engineer with over 21 years in information technology, supporting industries such as transportation authorities, embassy security, sports media, and technology solutions. In his role as IT Consultant at OWTO Philippines, he has managed IT infrastructure, enforced data privacy policies, and driven business automation and cybersecurity initiatives. At One Championship, he served as a Technical Support Engineer, overseeing global office technology operations, providing server management, and implementing business automation using Microsoft Power Automate. While at Land Transportation Authority Singapore, Grazello delivered desktop and application support, incident management, and compliance tasks within government frameworks. His background includes structured cabling, IT security system deployment, and comprehensive end-user support in international project environments. Network design and cloud computing are key areas of his technical proficiency.
Experience
IT CONSULTANT
OWTO Philippines (iPara Technologies & Solutions, Inc.) · 2023 — 2025Oversaw data privacy policies and served as the Data Privacy Officer. Managed IT infrastructure, encompassing networks, servers, databases, and cybersecurity. Developed IT applications through automation aligned with business objectives. Established and enforced IT policies to enhance work efficiency and ensure data privacy and security. Supervised daily operations of the IT infrastructure, ensuring security and reliability of systems and applications. Cultivated relationships with IT vendors and service providers for optimal service delivery.TECHNICAL SUPPORT ENGINEER
One Championship (Group One Holdings Pte. Ltd.) · 2019 — 2023Acted as the primary point of contact for all global company offices. Identified and resolved technical issues related to staff computer systems and devices. Provided diagnosis and solutions for hardware and software concerns, including support for video conferencing setup. Managed daily server and network operations, addressing remote wireless connectivity issues. Handled active directory account creation and file rights management. Created business automation workflows and processed service requests utilizing Microsoft Power Automate.TECHNICAL SUPPORT EXECUTIVE
Land Transportation Authority, Singapore Gov't (LTA) · 2015 — 2019Managed deployment, installation, and support of desktops, laptops, printers, and other authorized peripherals for user staff. Offered L1 and L2 support for all hardware and application issues, utilizing diagnostic tools and troubleshooting techniques to resolve user-defined issues within the Service Level Agreement. Addressed high-priority incident cases and provided VIP support to Directorate office staff. Collaborated with vendor support to resolve technical issues in the WoG environment and conducted application compliance tests for new software releases. Performed preventive maintenance and remedial repairs on approved devices, escalating issues to vendors when necessary. Ensured all user devices complied with security and awareness policies from the Singapore GovTech agency.IT ENGINEER
Datwyler Middle East FZE · 2012 — 2015Handled the installation, configuration, testing, and commissioning of IT security systems and e-learning equipment for an Embassy Data Center project. Implemented structured cabling solutions and maintained all related software, hardware, and network environments. Applied best practices, procedures, regulations, and policies within the scope of work as an IT Key Personnel in the Dubai office. Assisted end users with training and provided high levels of customer service. Created and implemented IT Bill of Quantity for project managers and pre-sales executives.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceUniversity of the East
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