Grazielle F.
Junior Real Estate Virtual Assistant
Open to offersNew to PlatformAbout
Grazielle Y. is an experienced Real Estate Virtual Assistant based in Cebu City, Philippines, specializing in administrative support and marketing within the real estate industry. Her career began as a Customer Service Representative at Concentrix, handling the Comcast - Xfinity account, where she managed up to 20 customer calls daily, focusing on service excellence and meeting sales targets. Grazielle's expertise extends to resolving technical issues, coordinating service appointments, and driving satisfaction through empathetic communication. As a Freelance Real Estate Sales Representative in 2021, she promoted properties via social media and guided clients through the buying process. Additionally, her freelance work in car sales involved creating engaging listings and managing customer interactions. Grazielle's proficiency in social media content creation, documentation, and record management underpins her ability to support business needs effectively while working remotely.
Experience
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX (COMCAST - XFINITY Account) · 2026 — PresentHandle 15-20 customer calls daily to ensure a positive experience while providing accurate information. Meet GSR sales targets through consultative selling and identifying customer needs. Analyze issues regarding internet connectivity, billing, and account updates, assisting customers with empathy. Schedule technician appointments and manage service requests efficiently. Utilize multiple tools and systems to access account information and document interactions.FREELANCE CAR SALES REPRESENTATIVE
Company not specified · 2021 — 2023Market pre-owned vehicles via online channels and social media. Create engaging listings that feature detailed descriptions and photos. Respond swiftly to customer inquiries and coordinate viewing appointments, providing assistance during the purchasing process and maintaining organized communication.FREELANCE REAL ESTATE SALES REPRESENTATIVE
Company not specified · 2021 — 2021Promote residential properties using social media channels while responding to buyer inquiries and ensuring consistent client follow-ups. Schedule viewings and manage appointments, assisting clients through the sales process and keeping organized records.
Skills & Expertise
Education
- Bachelor of Science in Aerospace Engineering (Undergraduate)Indiana Aerospace University
- Senior High School Stem EngineeringUniversity of San Jose Recoletos
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