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Great J. — Senior E-commerce Operations Manager from Philippines

Great J.

Senior E-commerce Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

I’m an experienced eCommerce Virtual Assistant with over 10 years of experience supporting online businesses through customer service, order management, and backend operations. I specialize in handling customer inquiries via chat, email, and calls, resolving issues such as tracking, delayed shipments, returns, refunds, and product concerns with professionalism and empathy.

I have hands-on experience with Shopify, Walmart and Amazon Seller Central, and I coordinate with 3PL warehouses and logistics partners to ensure smooth order processing and fulfillment. I’m highly organized and detail-oriented, with a strong ability to maintain efficient workflows and keep operations running seamlessly.

My skill set also includes product listing support—uploading photos, organizing product details, and using AI tools like ChatGPT to generate keyword-rich titles and improve listing quality. I’m comfortable working with tools such as Google Sheets, Dropbox, Canva, Figma, and Adobe Photoshop for both operational and creative support.

I’m known for being reliable, proactive, and resourceful, with a strong sense of ownership in every task I handle. I aim to support business growth by delivering efficient, organized, and high-quality work while maintaining a positive customer experience.


Tools & Platforms I’ve Used:

  • Shopify, Amazon Seller Central, Walmart and eBay
  • Google Sheets, Dropbox
  • Canva, Figma, Adobe Photoshop (for listing visuals and content)
  • Customer support tools (chat, email systems)
  • AI tools (ChatGPT for content, titles, and task efficiency)
  • Filmora - Video Content Creation

Setup & Availability:

  • Reliable high-speed internet connection
  • Dedicated workspace with a stable computer setup


Experience

  • E-commerce Operation Support Virtual Assistant & Graphic Designer

    Crushing Ads Company · 2014 — 2026
    Oversaw operations and graphic design support in a remote environment.

  • E-commerce Virtual Assistant

    Bestmade Natural Products · 2014 — 2026
    Managed operations for Amazon, Shopify, and Walmart stores, overseeing product listings, inventory handling, order fulfillment, and customer support activities. Operated through Amazon Seller Central, Shopify Admin, and Walmart Seller Center, while enhancing brand presence on social media. Applied SEO strategies and optimized listings to improve product visibility. Ensured adherence to marketplace policies, addressing listing challenges to uphold account health. Analyzed sales data with Excel and Google Sheets to inform pricing and inventory strategies. Provided customer support via various channels, efficiently addressing inquiries. Designed product visuals, including labels and social media content, and edited videos for marketing purposes.

  • Freelance Graphic Designer / Video Editor (Amazon Brands)

    Sama Diligence · 2021 — 2025
    Created graphics for newly launched Amazon products, including EBC/A+ content and infographics. Designed logos and flowcharts, as well as produced video advertisements.

  • Operations & Creative Design Manager

    Poontoon Sports · 2022 — 2023
    Managed all aspects of Amazon and Shopify operations, including product research and customer support. Led the creation of marketing materials and product images to enhance brand engagement. Oversaw logistics and procurement, collaborating with suppliers, and directed business development efforts to secure partnerships.

  • Account Manager / Data Entry Specialist

    Crushing Ads Company · 2016 — 2022
    Managed and validated B2B client data in the insurance sector, ensuring accurate data entry into the CRM. Supervised and trained over 50 data entry agents to maintain quality. Ensured compliance with data accuracy standards, preparing monthly payroll reports. Collaborated with team leaders to enhance workflows and researched tools to optimize operational efficiency.

  • Account Manager / Data Entry Specialist

    ECS Operation Company · 2020 — 2022
    Entered and verified patient data for COVID-19 testing, correcting and updating records to ensure compliance. Linked test samples to documentation for accurate tracking and merged duplicate profiles to improve database efficiency.

  • Order Processing | Product Research | Content Creation

    Poontoon Sports · 2020 — 2021
    Managed Amazon and Shopify orders alongside customer support. Conducted product research and drafted product descriptions, handling refunds and inventory updates.

  • Order Processing | Graphic Design | Inventory Management

    Bluechipp Retail · 2019 — 2020
    Supported operations of a pet product brand, providing customer service through various communication channels. Designed product graphics and managed order processing, including refunds and inventory. Assisted in conducting product research and creating descriptions.

  • Dropshipping Order Processing | Product Researcher | Sourcer

    Sadowado LLC · 2017 — 2018
    Conducted research on products for dropshipping, created and managed listings on eBay and Shopify. Processed orders using various methods and handled customer inquiries and refunds.

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