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Grebil F. — Junior Customer Service Representative from Honduras

Grebil F.

Junior Customer Service Representative

Honduras 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Grebil F. is a dedicated professional with experience in customer service and educational program management. At the Crossroads of America Boy Scout Council in Indianapolis, Grebil served as an In-School Program Leader, where he led lessons for students from PreK to 12th grade on diverse topics such as world culture and stress management. His role included planning field trips and participating in regular training to enhance program delivery. Previously, Grebil was a Member Advocate at UnitedHealthcare, acting as a liaison to resolve member issues and providing personalized support. His expertise extends to handling customer inquiries as a Customer Service Representative for Sedgwick, Knowledge Services Indiana 211, and Finish Line, where he resolved complaints and facilitated appointments with professionalism. Grebil's education includes a diploma from The Excel Center and training as a medical interpreter through the "Bridging the Gap" program, emphasizing multicultural communication and medical system navigation.

Experience

  • In-School Program Leader

    Crossroads of America Boy Scout Council · 2024 — 2025
    Conducted in-class and after-school lessons for students from PreK to 12th grade covering topics like coping with stress and world culture. Aided in organizing field trips to local sites and participated in monthly training meetings while preparing lessons at home.
  • Member Advocate

    UnitedHealthcare · 2023 — 2024
    Provided customized support to members by addressing their inquiries and concerns through phone, email, and in-person communications. Served as a liaison between members and various departments to facilitate issue resolution.
  • Customer Service Representative

    Sedgwick · 2023 — 2023
    Assisted customers with questions and complaints and provided information regarding recalls. Maintained a warm and professional demeanor while addressing calls and general inquiries.
  • Customer Service Representative

    Knowledge Services Indiana 211 · 2021 — 2023
    Supported patients in scheduling appointments and making changes. Managed incoming calls while assisting with the creation of customer appointments.
  • Customer Service Representative

    Finish Line · 2020 — 2021
    Provided assistance to customers regarding complaints, questions, and product information. Handled orders and processed returns while maintaining a professional attitude in responding to customer inquiries.

Skills & Expertise

Education

  • Associate Degree
    Ivy Tech Community College · 2016 — 2017
  • High School Diploma
    The Excel Center · 2015 — 2016
  • Bachiller en Ciencias y Letras
    Instituto Catolico San Jose · 2010 — 2012

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