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Gregg H. — Mid-Level Customer Service Specialist from Philippines

Gregg H.

Mid-Level Customer Service Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Gregg H. is a seasoned professional with a focus on technical support and customer service within the telecom and travel industries. He served as a Technical Support Specialist at VXI Global, where he excelled in resolving customer issues for telecom services. Later, as a Customer Service Specialist for EGS NCO, Gregg demonstrated his proficiency in managing travel bookings and reservation queries. His tenure at 24-7 Intouch further showcased his capabilities, managing bookings, payments, and appointments for Airbnb users. Gregg's solid grounding in client relations, sales support, and administrative coordination, coupled with his proficiency in CRM platforms like Google Workspace, Monday.com, and HubSpot, highlights his diverse skill set. A graduate of Baliuag University with a BS in Computer Management, Gregg remains committed to streamlining operations and enhancing team success through his core values of efficiency, integrity, adaptability, and collaboration.

Experience

  • Customer Service Representative

    24-7 Intouch · 2018 — 2019
    Handled customer inquiries related to bookings, reservations, payments, and appointments via voice communication. Conducted over 300 outbound calls daily to generate leads and schedule appointments.
  • Customer Service Specialist

    EGS NCO · 2014 — 2015
    Assisted customers with travel bookings and resolved reservation issues through both voice and non-voice channels.
  • Technical Support Specialist

    VXI Global · 2011 — 2013
    Provided technical troubleshooting and customer assistance for telecom services.

Skills & Expertise

Education

  • Bachelor of Science in Computer Management
    Baliuag University · 1996 — 2001
  • High School
    Saint Paul School of San Rafael, Bulacan · 1992 — 1996
  • Elementary
    Saint Paul School of San Rafael, Bulacan · 1986 — 1992

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