gregory F.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Gregory F. is a results-oriented Manager with extensive leadership experience in tourism and hospitality operations. As the General Manager at Turissimo Jamaica Limited from November 2024 to present, he has excelled in overseeing sales performance, supplier relationships, and financial reporting, while maintaining a focus on strategic initiatives and customer service excellence. Prior to this, Gregory served as General Manager at Dolphin Cove Ocho Rios, where he was instrumental in driving sales growth through innovative strategies and cross-functional collaboration. He also held the position of Operations Manager at the same location, optimizing revenue and operational efficiency. His earlier roles include Assistant Shore Excursions Manager at Royal Caribbean Cruises Ltd. and various positions in customer service and data management. Gregory's educational background includes multiple diplomas and certificates in human resource management, environmental health, business administration, computer repairs, and data operations. Renowned for his expertise in operations management, budgeting, data management, and cross-functional team leadership, Gregory continues to drive organizational success and operational excellence.
Experience
General Manager
Turissimo Jamaica Limited · 2024 — PresentEvaluated sales performance across departments and verified compliance with supplier contracts. Managed supplier relationships, updated rates for excursions, and ensured adherence to customer service quality standards. Analyzed sales trends, prepared financial reports, and engaged in corporate meetings to discuss company improvements.General Manager
Dolphin Cove Ocho Rios · 2019 — 2024Implemented efficient business operations and effectively managed resources to maximize revenue. Developed and executed sales strategies, monitored KPIs, and conducted performance appraisals. Strengthened customer relationships and ensured compliance with brand standards and company policies.Operations Manager
Dolphin Cove Ocho Rios · 2018 — 2019Focused on maintaining efficient operations and maximizing revenue. Analyzed process gaps, prepared budgets, and set staff objectives while coaching for performance improvements. Fostered interdepartmental communication to enhance operational efficiency.Assistant Shore Excursions Manager
Royal Caribbean Cruises Ltd. · 2013 — 2018Managed shore excursion desk shifts, delivered high-quality customer service, and oversaw tour sales and guest complaints. Maintained quality assurance for excursion operations and coached staff in maintaining efficient workstations.Customer Service / Front Desk Agent
H.E.A.R.T Trust/NTA Regional Office · 2006 — 2010Provided information to customers and maintained service areas. Handled switchboard operations, performed data entry tasks, and coordinated order processing. Successfully addressed service quality targets and managed customer complaints.Data Entry Clerk
Company not specified · 2006 — 2007Accurately entered daily application forms and transferred hard-copy data to digital databases. Created Excel spreadsheets, verified data integrity, and ensured compliance with data protection standards.Supervisor
HI-Lo Food Store Ocho Rios · 2005 — 2006Managed staffing schedules and resources to achieve production goals. Recruited and trained staff, collaborated with quality control teams, and conducted audits to maintain stock accuracy.
Skills & Expertise
Education
- Associate Degree in Business AdministrationUtech Academy, Ocho Rios
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