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Gretchen T. — Mid-Level Quality Assurance & AI Data Annotator from Philippines

Gretchen T.

Mid-Level Quality Assurance & AI Data Annotator

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Gretchen T. is a dedicated professional with an extensive background in customer service and AI data training, built over a span of more than six years. With two years devoted to roles as a Quality Analyst, her expertise encompasses a range of functions from generative AI data annotation to quality assurance in the tech industry. Gretchen's experience in social media management shines through her role at FKV Manila, where she initiated and managed social media strategies across platforms like TikTok and Instagram. Her technical proficiency includes a command of industry-standard tools such as Zendesk, Notion, Google Workspace, Canva, and Adobe Suite. Gretchen has a proven track record in roles spanning from Image Enhancement Editor at Woflow Inc. to Quality Associate and Annotator at Telus Digital, where she honed her skills in reviewing and labeling AI datasets for better quality assurance. Holding a background in Computer Science from Arellano University, Gretchen brings a balanced skill set of technical know-how and customer engagement into her engagements.

Experience

  • Image Enhancement Editor

    Woflow Inc. · 2024 — 2025
    Corrected and retouched images to enhance quality and provided creative image improvements.
  • Quality Associate

    Telus Digital · 2024 — 2024
    Reviewed and verified submitted emails while categorizing threads and redacting sensitive data.
  • Social Media Manager

    FKV Manila · 2024 — 2024
    Created and managed a website from the ground up. Handled TikTok, Facebook, Instagram, and website management while interpreting analytics to formulate strategies.
  • Virtual Assistant – Quality Assurance

    Woflow Inc. · 2022 — 2024
    Conducted compliance audits and presented reports on product quality data, while flagging non-compliant work.
  • Annotator – Author Level Topics

    Telus Digital · 2022 — 2023
    Reviewed author-level and subtopic information and labeled data for training in AI applications.
  • Sensitive Data & Image Annotator

    Telus Digital · 2019 — 2021
    Reviewed and tagged sensitive images as well as resolved documents to support AI training datasets.
  • Customer Service Representative

    Magellan E-Support Svcs. Inc. · 2019 — 2020
    Addressed customer inquiries regarding invoices and payment issues, providing support for QuickBooks.
  • Customer Service Representative / Driver Partner Support

    LizardBear Tasking Inc. · 2017 — 2018
    Managed complaints and troubleshooting while validating driver partner documentation.
  • Customer Care Specialist (Amazon)

    Concentrix · 2016 — 2017
    Assisted Amazon sellers with advertisements and listings, resolving inventory and system-related issues.
  • Customer Support Associate

    TechMahindra Ltd. · 2015 — 2016
    Sorted documents for approval and assisted with scheduling applications.

Skills & Expertise

Education

  • Bachelor of Science in Computer Science (Undergraduate)
    Arellano University

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