GUGU T.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Gugu T. is an experienced Customer Service Representative with a track record in call center operations, administrative support, and escalations within the customer service and ministerial sectors. Since 2021, Gugu has managed ministerial escalations, provided administrative assistance, and delivered client support at Alteram Solutions in Midrand, handling complex issues such as national treasury supplier technical support through the call center help desk. Previous roles at Call Force and Elev8Group further developed her expertise in CRM software, claims escalation, and inbound/outbound call management. Gugu’s education includes certifications in Occupational Environment Health and Safety, End User Computing, and Office Administration, matched with proficiency in tools like Microsoft Office. Her background demonstrates hands-on involvement in claims, customer queries, and technical troubleshooting for clients in business services sectors.
Experience
Ministerial Escalations/ Admin/ Customer Service Representative
Alteram Solutions · 2021 — PresentHandled escalations and provided exceptional customer service while managing administrative tasks. Resolved complex issues efficiently through email communication.Customer Service Representative
Call force · 2020 — 2021Engaged in customer service by assisting clients with their claims. Conducted outbound calls and managed administrative work including emails.Customer Service Representative
Elev8Group · 2018 — 2019Provided customer service support, focusing on client claims assistance. Executed outbound calling and handled various administrative responsibilities.
Skills & Expertise
Education
- Occupational, Environment Health and SafetyFaranani Multipurpose · 2017 — Present
- MatricTsakane Secondary School · 2015 — Present
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