Guillermina B.
Junior Tech Virtual Assistant
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About
Guillermina B. is a seasoned Tech Virtual Assistant and AI & Automation Specialist based in La Plata, Buenos Aires, Argentina. Her expertise lies in AI-powered workflow automation and remote operations management, backed by a rich background in international hospitality management across the United States and Spain. Her notable achievements include resolving complex customer incidents in high-pressure environments and managing intricate workflows within multicultural settings. Guillermina holds certifications in GoHighLevel, Zapier, ClickUp, and Claude AI, and is Google-certified in Digital Marketing. She is enhancing her skills with the full modern AI stack through ongoing education at Cursiva AI. Guillermina is fluent in both English and Spanish, with a proven ability to coordinate cross-functional teams and streamline operational procedures. Her professional history is marked by roles such as Guest Services Officer at Royal Caribbean International, Front Desk Manager at Quentin Hotels Barcelona, and leading front desk operations at NH Collection Barcelona Constanza.
Experience
Guest Services Officer
Royal Caribbean International · 2025 — 2025Addressed customer incidents promptly within a multicultural, high-volume setting, akin to providing tier-1 executive support. Managed corporate billing processes and collaborated with hotel management for crisis resolution, balancing financial precision with quick decision-making. Operated in both English and Spanish, ensuring effective communication across international teams.Front Desk Operations
NH Collection Barcelona Constanza · 2024 — 2025Oversaw complete guest data management including check-ins, reservations, billing, and payment reconciliation, maintaining a strict error-free standard in a luxury hotel environment. Facilitated cross-departmental collaboration by establishing structured internal communication, alleviating operational friction between teams. Managed a considerable daily workload, honing multitasking capabilities crucial for organizing a founder's schedule and inbox.Front Desk Manager
Quentin Hotels Barcelona · 2023 — 2024Directed all front-of-house operations such as staff scheduling, supplier management, and reservation oversight, comparable to managing an executive's operational calendar and vendor interactions. Initiated workflow enhancements across departments aimed at lowering response times and elevating guest experience metrics. Served as the main coordination hub across hotel departments, refining stakeholder management and proactive communication skills necessary for effective remote executive support.
Skills & Expertise
Education
- Professor of Spanish for ForeignersUniversidad Nebrija
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