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Gulam M. — Mid-Level Arabic Customer Support Specialist from India

Gulam M.

Mid-Level Arabic Customer Support Specialist

India 3-6 years
Open to offersNew to Platform
Languages
Arabic
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About

Gulam M. is an experienced Arabic Senior Customer Support Professional with over 3 years of specialization in serving GCC clients, specifically from Saudi Arabia, Egypt, Qatar, and the UAE. With proficiency in the local dialects of these regions, he has excelled in utilizing SAP, CRM tools, and advanced AI tools like ChatGPT and Microsoft Copilot to enhance customer support services. Previously holding positions at HCL Technologies and Affixious Consulting, he managed intricate client issues and maintained high customer satisfaction through inbound and outbound support. In addition to his technical skills, Gulam is skilled in Arabic-English translation and providing travel support, attributes that effectively complement his customer service capabilities.

Experience

  • Senior Customer Support Executive (Arabic)

    HCL Technologies
    Provided support to GCC clients from KSA, Egypt, Qatar, and UAE. Addressed escalations and complex issues, utilized SAP and CRM tools, and contributed Arabic expertise to assist the team.

  • Arabic Executive

    Affixious Consulting
    Managed inbound and outbound support for GCC clients, facilitated travel support for flights and hotels, performed Arabic-English translation, and ensured high customer satisfaction.

Skills & Expertise

Customer SupportArabic SpeakerCustomer ServiceTranslation

Education

  • M.A. Arabic
    Institution not specified
  • Bachelor of Arts (Arabic)
    Institution not specified