Gwatane E.
Senior Retail Operations Manager
Open to offersNew to PlatformAbout
Eric M. is a seasoned retail management professional with over 15 years of expertise in customer service, team leadership, and operations management. Throughout his career, he has demonstrated a proven track record of leading high-performing teams, optimizing store processes, managing budgets, and consistently exceeding sales and KPI targets. Eric's experience in stock control & inventory management, staff scheduling, training, and performance management has been instrumental in delivering exceptional in-store customer experiences in fast-paced, high-volume retail environments. He has also excelled as a Marketing Executive at Ceci Projects, planning and executing marketing strategies to enhance brand awareness through trade exhibitions and budget-effective campaigns. His role as Lead Provider in Sales & Business Development at Call On Me Marketing involved sourcing quality business leads and utilizing CRM systems like Zoho and Salesforce for client management. With accolades for outstanding leadership and service delivery, he continues to drive results and operational excellence.
Experience
Marketing Executive
Ceci Projects · 2026 — PresentDeveloped and implemented marketing strategies to enhance product and service visibility at trade exhibitions and events. Managed multi-channel campaigns across digital, print, and social media to elevate brand awareness. Coordinated client and partner engagement for event promotions, while effectively managing budgets to optimize campaign returns.Lead Provider — Sales & Business Development
Call On Me Marketing · 2025 — 2026Identified and qualified high-quality business leads to bolster sales and business development efforts. Employed CRM tools (Zoho, Salesforce) for tracking prospects and ensuring accurate client record maintenance. Engaged with potential clients to assess their needs and provide customized solutions.Customer Service Assistant Manager / Data Capture Clerk
Kapsch TrafficCom-ZA · 2014 — 2024Directed and oversaw the scheduling and supervision of outlet operator teams, consistently meeting KPI and productivity objectives. Handled staff training, performance evaluations, and resource allocation in a high-volume service context. Ensured exceptional client service standards, managed escalated complaints, and maintained compliance. Managed financial processes, including daily banking and cash reconciliation. Conducted data analysis with Microsoft Power BI to identify opportunities for process improvements.Customer Service Consultant / 2IC (Second-in-Command)
Electronic Toll Collections Pty Ltd · 2011 — 2014Oversaw branch operations during the manager's absence, ensuring effective service delivery. Coordinated staff schedules, resolved escalated customer issues, and managed client interactions. Documented risk incidents, prepared operational reports, and supported team performance goals.Cashier
Edcon (CNA) · 2005 — 2009Accurately processed customer purchases, returns, and exchanges using POS systems. Managed cash, card, and voucher transactions, ensuring daily till balance. Promoted store products, loyalty programs, and financial services to drive sales. Assisted with promotional campaigns and supported stock replenishment, while maintaining a clean checkout area in collaboration with team members to achieve store objectives.
Skills & Expertise
Education
- National Senior CertificateSebetsa-o-tholemoputso S.S · — — 1999
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