Gwyneth J.
Junior BPO Customer Service Representative
Actively lookingNew to PlatformPortfolios
About
Gwyneth J. is a dedicated Customer Service/Technical Support Representative with over three years of experience in the BPO industry, notably at Sitel, Concentrix, Telus, and TTEC. She excels in managing customer inquiries and providing effective solutions, ensuring high levels of client retention and satisfaction. Her adeptness in conflict resolution and communication has been pivotal in handling high-volume customer interactions, delivering exceptional service, and maintaining detailed records in CRM systems. With experience in both customer care and technical support, Gwyneth adeptly troubleshoots and resolves hardware and software issues, guiding users through step-by-step solutions. Additionally, she is proficient in Data Management Software and Microsoft Excel, enhancing her capabilities in data verification and records management. Gwyneth's educational foundation from Electron College complements her professional skills in the operational areas such as Data Entry, information security, and social media management.
Why hire me
With over 4 years of proven BPO experience at companies like TTEC, Telus, Concentrix, and Sitel, I offer a blend of technical support, customer care, and administrative expertise. Why I am a strong fit: Technical & Admin Proficiency: Experienced in step-by-step hardware/software troubleshooting, data management, MS Excel, CRM tools, and graphic creation in Canva. High-Performance Track Record: Adept at maintaining high CSAT ratings, resolving complex customer inquiries, and managing data entry with meticulous attention to detail. Strong Communication & Work Ethic: Skilled in conflict resolution, client onboarding, and managing multi-channel inquiries (phone, email, chat) with patience and clarity. I am a self-motivated, adaptable professional ready to streamline your daily operations, support your team, and deliver exceptional service to your clients from day one.
Experience
Technical Support Representative
TTEC · 2025 — 2026Ensured timely resolution of technical support tickets, maintaining high service levels.Customer Care/Technical Support
Telus · 2024 — 2025Provided technical assistance, troubleshooting hardware and software issues, while guiding users through solutions.Customer Service Representative
Concentrix · 2022 — 2024Delivered support and information to customers via both phone and email, ensuring high-quality service.Customer Service Representative
Sitel · 2021 — 2022Managed customer inquiries, providing efficient resolutions to various issues.
Skills & Expertise
Education
- Senior High SchoolElectronics College · 2019 — 2021
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