Hanie M.
Junior E-commerce Virtual Assistant
Open to offersNew to PlatformAbout
Hanie Mae H. is an accomplished E-commerce Virtual Assistant with over three years of experience specializing in Shopify store management and customer service. She excels in product listing, maintaining accurate product catalogs, and ensuring precise order management. At NewGen Mountains, she optimized Shopify product listings and performed competitor analysis to enhance listings. Hanie also contributed as a Lead Management Specialist at Klendify, managing CRM databases and supporting sales and marketing teams. During her tenure at JW Ecommerce, she managed data entry and supported supply chain campaigns. Additionally, she has a firm foundation in customer service, having efficiently handled inquiries and resolved product issues at Maisonprovencale. Hanie holds a Bachelor of Science in Business Administration, majoring in Human Resource Management, from the University of Mindanao. Her technical proficiency spans tools such as ShipStation, Gorgias, and Microsoft Excel, making her a versatile asset in fast-paced e-commerce environments.
Why hire me
I don't just complete tasks, I help businesses run more efficiently. With experience in Shopify, e-commerce operations, product listing, customer support, and administrative assistance, I can quickly adapt to your workflow and deliver results with minimal supervision. I'm proactive, detail-oriented, reliable, and committed to producing high-quality work on time. I take ownership of my responsibilities, communicate clearly, and continuously look for ways to improve processes. If you're looking for a dependable Virtual Assistant who is eager to learn, dedicated to long-term growth, and focused on adding value to your business, I'm ready to be a trusted member of your team.
Experience
Product Lister / E-commerce Virtual Assistant
NewGen Mountains · 2024 — 2026Created and optimized product listings on Shopify, ensuring accurate descriptions, pricing, images, and variants. Conducted product research and competitor analysis to enhance listings. Maintained product catalogs and confirmed data consistency across platforms. Updated inventory and product information to guarantee accuracy.Lead Management Specialist
Klendify · 2023 — 2024Managed the updating of CRM lead databases, ensuring accurate records. Tracked the status of leads and performed follow-ups to boost conversions. Generated reports for the sales and marketing teams while supporting lead qualification and administrative tasks.Data Entry Specialist
JW Ecommerce · 2022 — 2023Oversaw product page creation and updates for e-commerce stores. Conducted data entry and validation, including quality assurance checks. Supported supply chain coordination and assisted in campaign launches while maintaining spreadsheet accuracy.Customer Service Representative
Maisonprovencale · 2021 — 2022Addressed customer inquiries through email and chat, managing orders, shipping updates, and returns. Efficiently resolved complaints to maintain customer satisfaction and coordinated with internal teams for issue resolution.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Human Resource ManagementUniversity of Mindanao · 2018 — 2022
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