Haniza A.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Haniza A. is a highly driven and detail-oriented Virtual Assistant with significant expertise and over a decade of experience in customer service and operational roles. She has honed her skills in email and calendar management, appointment setting, and client communication. From 2021 to 2023, Haniza excelled as a Receptionist at Mecca Iclinic, where she managed daily appointments and client inquiries, contributing to smooth front desk operations and improved workflow efficiency. Prior to this, she served as a Store Assistant at LTS Supermarket from 2012 to 2021, supervising staff, handling inventory management, and enhancing team productivity through training and coordination. Haniza holds a Bachelor of Science in Business Administration from Mindanao State University and is skilled in using tools like Google Workspace, Microsoft Office, Trello, Slack, and Salesforce to optimize business processes.
Experience
Receptionist
Mecca Iclinic · 2021 — 2023Managed client inquiries and daily appointments, facilitating efficient front desk operations. Maintained organized scheduling and records to enhance workflow. Provided professional support to clients, creating a welcoming atmosphere.Store Assistant
LTS Supermarket · 2012 — 2021Supervised staff and coordinated operations to ensure effective workflow. Oversaw inventory management, tracking, and reporting to minimize discrepancies. Trained employees to elevate team performance and customer satisfaction. Engaged in email management, appointment setting, and client communication, while acquiring skills in data entry, lead generation, and social media support.Customer Service
LTS Supermarket · 2010 — 2012Handled daily customer inquiries and resolved issues to ensure satisfaction. Supported various administrative tasks to improve operational efficiency. Communicated with clients to address concerns and provide accurate information.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationMindanao State University · 2004 — 2008
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