Hannah R.

Hannah R. is a detail-oriented professional with over 5 years of experience in customer service, technical support, and collections, and an additional year as a Senior Virtual Assistant Team Lead. During her tenure as a Collections Associate Tier II at HSBC, Hannah consistently met metrics by negotiating payment plans and reducing overdue balances by 15%. Her expertise in CRM administration and data entry has been pivotal in optimizing strategies and increasing team efficiency. She has demonstrated her capability in technical troubleshooting at Telus, where she exceeded sales and service targets, enhancing customer retention by 12%. In her role as a Virtual Assistant, Hannah managed 20–40 weekly appointments and acted as the liaison between the Director and VA team, maintaining a 95% on-time task completion rate. Her proficiency in Microsoft Office Suite and her ability to lead administrative teams have consistently supported effective workflow and informed decision-making within her roles. Currently based in Manila, Philippines, Hannah exemplifies dedication to operational excellence and accurate service delivery.