hannah N.
Junior Amazon Virtual Assistant
Open to offersNew to PlatformAbout
Hannah M. from Makati City, Metro Manila, is a dedicated Amazon Virtual Assistant renowned for her expertise in e-commerce operations and customer support. Her proficiency in tools like Helium 10, Jungle Scout, and MerchantWords enhances her capabilities in product research and high-converting listing creation. At Ibex Global, Hannah played a crucial role in troubleshooting the Amazon Drivers App and solving logistical issues, including coordinating with dispatch on delivery problems. In her previous role as a Technical Support Advisor at Concentrix CVG Philippines, she excelled in resolving network issues and guiding customers in setting up smart home technology. With foundational education in accountancy from Misamis University, her analytical skills underpin her work, helping maintain high seller metrics and maximize profitability on Amazon Seller Central. She holds an Amazon Seller VA Masterclass certification from Amazenation.
Experience
Amazon Drivers Support/Customer Support
Ibex Global · 2023 — 2026Assisted drivers with troubleshooting the Amazon Drivers App, providing alternate routes, and facilitating access issues. Coordinated with customers regarding delivery location issues and dispatched communication during major vehicle breakdowns or safety incidents. Resolved delivery problems as a customer associate by tracking lost packages, addressing driver access issues, and managing replacements or refunds for damaged or missing items. Executed Amazon's return policy by helping with return labels and drop-offs, processing refunds and concessions, and arranging replacement orders for defective products.Technical Support Advisor 1
Concentrix CVG Philippines · 2022 — 2023Remotely diagnosed and resolved home Wi-Fi and mobile network issues, assisting customers with equipment resets and utilizing diagnostic tools to test signal strength and detect outages. Aided customers in the installation and configuration of modems and TV receivers, and provided troubleshooting support for smartphones and tablets (iOS/Android), as well as syncing smart home technology and wearables. Identified physical hardware or line faults necessitating on-site visits, scheduling appointments for field technicians and ensuring accurate technical notes for their assignments.
Skills & Expertise
Education
- Bachelor of Science in Accountancy (Undergraduate)Misamis University