Hannah J.
Mid-Level Aviation Customer Service Manager
Open to offersNew to PlatformAbout
Hannah J. is an experienced professional with a background in the aviation and contact center industries in South Africa. As a Manager at Comair Limited (operating under British Airways and Kulula.com) from 2010 to 2020, Hannah was responsible for passenger check-in, boarding processes, and managing customer and staff queries, while also implementing new procedures for ticket sales and customer service in the airline sector. Prior to this, Hannah served as a Teamleader at Blakes International Call Center, overseeing teams on United States and Australian campaigns, supervising staff, and managing voicemail systems. Tech savvy and highly computer literate, Hannah is proficient in MS Word, Outlook, PowerPoint, and Excel, underpinning operational excellence across complex, customer-facing environments.
Experience
Manager
Comair Limited (British Airways and Kulula.com) · 2010 — 2020Managed the check-in process for passengers and facilitated boarding onto the aircraft. Engaged with embarking and disembarking passengers. Addressed customer and staff queries, implemented new procedures for ticket sales and customer service, and held meetings to resolve staff issues and provide customer care training.Teamleader
Blakes International Call Center · 2008 — 2009Supervised, motivated, and led a team. Participated in management meetings and communicated outcomes to staff. Ensured adherence to rules and regulations, corrected errors on voicemails, and created voicemails for recipients, serving campaigns in the United States and Australia.
Skills & Expertise
Education
- MatricRydalpark Secondary · — — 2007
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