Hannah M.

Hannah Mae N. is a seasoned Healthcare Virtual Assistant with extensive experience supporting U.S. medical practices in the gastroenterology and pain management fields. Since 2019, Hannah Mae N. has handled prior authorization processing, eligibility and benefits verification, and pre-service appeals for providers and specialized healthcare accounts, including BCBS of North Carolina and Rhode Island, via Concentrix BPO. Her responsibilities include verifying patient benefits through various provider portals, managing pre-authorizations and appeals, updating patient data, and scheduling appointments. Proficient with healthcare platforms such as Availity, UHC Provider Portal, AIM, Evicore, and electronic health record systems like NextGen and EClinicalworks, Hannah Mae N. combines her database management and strong communication skills to deliver accurate administrative support to medical teams.