Hannah V.
Senior Customer Service Representative
Open to offersNew to PlatformAbout
Hannah V. is an experienced educator and publishing professional based in Cebu. With a Bachelor of Secondary Education (Major in English) from Naval State University, she began her career as a School Project Teacher at QQ English-Real Great English Corporation, where she taught English grammar, idioms, Business English, and the CALLAN method to international students, including those from Japan, Brazil, China, Vietnam, and Russia, across both online and offline environments. Transitioning to the publishing industry at Author Solutions Philippines Inc., she has taken on roles including Agreement Control Representative and Concierge (Submissions Representative & Publishing Services Associate). Her responsibilities included expounding legal agreements, coordinating with teams on author materials and manuscript handling, conducting quality checking of galleys, and utilizing platforms such as Salesforce CRM for client communications. She is a Licensed Professional Teacher and recognized as a top performer within the contracts department.
Experience
Agreement Control Representative
Author Solutions Philippines Inc. · 2019 — 2025Managed the delegation of concerns to relevant departments at both local and international levels. Clarified legal language and evaluated agreement issues faced by authors and their associates involved in publishing. Allocated tasks for email correspondence, as well as outbound and inbound calls addressing internal inquiries and author matters. Provided one-on-one training for new hires in the contracts department. Supported project generation through contract execution in alignment with the company’s targets.Concierge (Submissions Representative & Publishing Services Associate)
Author Solutions Philippines Inc. · 2025 — PresentFacilitated direct communication with authors regarding the management of book materials, particularly manuscripts. Collaborated closely with the production team and designers to achieve the desired outcomes for authors. Secured necessary approvals and fulfillments from clients. Conducted quality checks of galleys prior to printing and assessed them for author review and approval.School Project Teacher
QQ English-Real Great English Corporation · 2017 — 2019Instructed international students on various English topics including grammar, idioms, and Business English, utilizing CALLAN methodologies. Worked collaboratively with international colleagues to schedule and assign classes. Conducted classes for both toddlers and adults, specifically teaching Japanese students from public schools. Engaged with a diverse student population from countries such as Brazil, Japan, China, Vietnam, and Russia in both online and offline environments.
Skills & Expertise
Education
- Bachelor of Secondary Education (Major in English)Naval State University (Biliran Province State University) · 2017 — Present
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