Hannah R.
Mid-Level Customer Service Account Specialist
Open to offersNew to PlatformAbout
Mariah Hannah C. R. is a highly skilled Account Specialist II at JPMorgan Chase, where she acts as a dedicated point person handling daily merchant inquiries via phone. She is adept at collecting critical business documents, such as bank statements and tax IDs, configuring gateway settings, and diagnosing transaction-processing errors. Previously, she was an Account Specialist I in the Auto Loan Department, monitoring historical payment behaviors and addressing borrower inquiries to maintain loan portfolio quality. Her role as a Team Manager at Ibex Global involved setting objectives and defining clear goals, supported by her proficiency in CRM tools like Salesforce and Zendesk. With a bachelor's degree from Olivarez College, Mariah has over eight years of experience in fast-paced call centers, showcasing her expertise in customer retention and digital marketing strategies. Her work consistently focuses on ensuring impactful contributions to team success.
Experience
Account Specialist II
JPMorgan Chase · 2026 — PresentServe as the main contact for addressing daily merchant inquiries via phone. Collect essential business documentation, such as bank statements and corporate registration checks. Configure gateway settings, validate API credentials, and connect virtual terminals or point-of-sale (POS). Investigate issues related to payments, batch settlements, and failed payouts. Record information in client CRMs, like Salesforce, and document complex cases for escalation.Account Specialist I
JPMorgan Chase · 2024 — 2026Handle inbound customer calls regarding Auto Loan accounts. Monitor historical payment behavior to ensure portfolio quality. Address borrower inquiries about balance details, payment methods, and car title releases. Collaborate with collections teams to resolve initial payment delays.Team Manager
Ibex Global · 2023 — 2024Establish clear objectives and project timelines for the team. Delegate tasks based on team members' strengths and available resources. Conduct regular performance evaluations and provide guidance. Support team development through coaching and identifying training opportunities. Mediate and resolve conflicts to maintain teamwork and collaboration. Manage resources, budgets, and staffing for task completion.Customer Service Representative
Ibex Global · 2018 — 2023Respond to customer inquiries and resolve issues through inbound and outbound calls, emails, live chats, and SMS. Manage email queries, including ticket escalations and detailed billing questions. Monitor and respond to direct messages and comments on social media. Assist with product orders, billing adjustments, and troubleshooting. Document customer interactions and actions taken in CRM software. Provide accurate information on company policies and drive customer retention through relevant product recommendations.
Skills & Expertise
Education
- HighschoolSTI College Alabang · 2016 — 2018
- HighschoolMuntinlupa Business · 2006 — 2008
- Bachelor of Business ManagementOlivarez College
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