Hans C.

I’m someone who takes my work seriously and can be relied on to get things done without needing constant supervision. I have several years of experience working with customers, handling sales and support, and communicating with people from different backgrounds. I’m comfortable learning new tools and processes, and I’m not afraid to ask questions when I need clarification. I also understand the importance of being professional, responsive, and consistent, especially when working remotely. Most importantly, I’m looking for a role where I can contribute, learn, and stay for the long term rather than just treat it as another job.

• Sales Development Representative

  Wing Assistant · 2024 — 2025
  Handled inbound and outbound sales for a SaaS company using HubSpot CRM. Organized product demos and sales meetings while qualifying prospects via various communication channels including phone, email, and video calls. Conducted client onboarding sessions via video and provided Tier 1 post-sale technical support to facilitate user adoption. Served as the main contact for customers, troubleshooting basic technical issues and liaising with internal teams.

• Automotive Service Advisor

  Upwork · 2024 — Present
  Engaged with leads through text, email, and phone to convert inquiries into scheduled appointments. Provided comprehensive quotes addressing customer concerns regarding pricing and repairs while ensuring satisfaction. Managed appointment scheduling in alignment with technician availability. Ensured accurate billing by processing payments securely. Coordinated the sourcing of automotive parts, guaranteeing timely availability for scheduled services. Offered continuous support to both customers and technicians by resolving service-related questions.

• Inside Sales Representative

  Wheezly · 2018 — 2024
  Communicated with customers to address order issues and negotiate deals with vehicle sellers and dealerships, securing advantageous terms. Built and maintained strong relationships with clients, acting as their primary consultative resource throughout the car buying experience. Worked collaboratively with a remote team, using virtual communication tools to enhance coordination. Improved efficiencies in vehicle purchasing and delivery processes through standardized operations. Consistently met sales targets and analyzed sales data to enhance performance strategies. Managed inbound calls and communications with third-party vendors regarding pickups and payments while actively prospecting new partners.

• English Second Language Tutor

  RareJob Philippines, Inc. · 2020 — 2022
  Developed and conducted lectures and coursework, preparing relevant materials and activities. Assigned homework and evaluated student performance through grading of exams and assignments. Provided constructive feedback based on student engagement and work. Collaborated with faculty and administration to ensure a positive learning experience for students.

• Subject Matter Expert, Claims Processing, Red Hat

  Sutherland · 2013 — 2018
  Assisted members and providers with inquiries related to coverage, claims, and benefits. Quickly resolved customer issues while ensuring high satisfaction levels and regulatory compliance. Maintained accurate member records while providing guidance on benefit plans. Managed complex claims as a Subject Matter Expert, facilitating effective problem resolution through collaboration with internal teams and investigations.