Hardy L.

Hardy L. is a seasoned Customer Service and Technical Support Specialist with over a decade of experience enhancing customer interactions in fast-paced BPO and remote settings. He possesses extensive proficiency in Xactimate Estimating and Roof Sketching, having worked remotely with Roof Technologies LLC to produce precise roofing estimates and coordinate material requirements, ensuring compliance with building codes. Adept with CRM systems, including Salesforce, Monday.com, and Storm CRM, he excels in resolving technical issues, documenting cases, and delivering tailored support. His tenure at companies like Concentrix and Teleperformance highlighted his ability in technical troubleshooting, customer education, and meeting performance benchmarks. Hardy demonstrated his financial acumen at TELUS International Philippines and Convergys by aiding banking clients while adhering to privacy standards. Additionally, his leadership capabilities were proven as a Lead Generation Supervisor at Sebu Infotech Corporation. Fluent in multiple languages, including English and Filipino, Hardy is committed to efficient, professional service.