Harlene P.

Harlene P. is a dedicated Virtual Assistant and Technical Support Specialist based in Cabuyao, Laguna, Philippines, with over five years of experience in customer service, technical troubleshooting, and administrative support. With a robust skill set spanning CRM systems, calendar management, and real estate support, she excels in creating growth and ensuring client satisfaction across multiple communication channels—chat, email, and voice. Her proficiency in systems like Zendesk, Salesforce, and HubSpot allows her to handle complex client issues effectively. At Quasi Homes Rentals LLC, Harlene manages bookings and oversees daily property operations, ensuring seamless guest experiences. Concurrently, at Via Agency, she provides executive support, assists with property marketing, and facilitates recruitment processes. Her technical acumen is further evidenced by her role at Concentrix, where she supports Windows OS issues both through chat and email, maintaining high service standards and meeting KPIs consistently. Harlene’s educational background in Practical Nursing complements her attention to detail and customer-centric approach, further enhanced by her mastery in real estate cold calling and lead generation techniques.