Harold F.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Harold F. is an experienced Customer Service Representative with over four years of supporting customers and sales processes in fast-paced call center and remote environments. His background spans business process outsourcing, recruitment, sales campaigns, and education-related outreach. At organizations such as Lead Heroes, Teleperformance, Linkos Global Business Solutions, and Sutherland, Harold F. managed high-volume inbound and outbound calls, resolved complex inquiries, and assisted customers with billing and technical issues. He supported lead qualification and appointment setting for services including trash pickup and weight loss programs, as well as student recruitment. Proficient in using CRM tools like Salesforce, he demonstrated expertise in lead qualification, outbound calling, and customer engagement to maintain accurate records and elevate service quality across multiple campaigns.
Experience
Customer Service Representative
Lead Heroes · 2024 — 2025Managed inbound and outbound customer calls to address inquiries and resolve issues efficiently. Scheduled appointments with potential clients and assisted in lead qualification.Freelance Sales / Appointment Setter
Various Campaigns · 2025 — 2025Executed outbound calls for a trash pickup service campaign to engage prospects and qualify leads. Supported outreach for a weight loss program by contacting potential customers, explaining services, and identifying interested individuals. Ensured effective communication while adhering to scripts.Student Recruitment Representative
Remote / Freelance · 2025 — 2025Contacted prospective students and their parents to provide information on enrollment processes and programs. Assisted in qualifying leads and arranged appointments for admissions counselors. Recorded outreach efforts and follow-up communications accurately.Customer Service Representative
Teleperformance · 2022 — 2024Provided assistance to customers regarding inquiries, billing concerns, and troubleshooting of product and service issues. Managed a high volume of calls while ensuring excellent service quality.Customer Service Representative
Linkos Global Business Solutions · 2017 — 2019Delivered customer support through phone and email channels. Assisted clients with product inquiries, billing issues, and technical problems, effectively resolving complaints to ensure customer satisfaction and retention.Customer Service Representative
Sutherland · 2013 — 2015Provided support via phone, email, and chat. Assisted customers with billing inquiries, troubleshooting, and account management. Maintained high customer satisfaction scores while documenting interactions and following up for resolution.
Skills & Expertise
Education
- Bachelor of Science in NursingUniversity of Pangasinan · — — 2011
Interested in this professional?
Sign in as an employer to save this profile or invite Harold F. to a job.
Sign in as an employer