harold A.

I bring over six years of proven experience in operations, background screening, and customer support. At Sterling Talent Solutions, I ensured accurate and compliant background checks by analyzing public records and resolving discrepancies—helping employers make trustworthy hiring decisions. My ability to manage high-volume workloads while maintaining confidentiality and compliance demonstrates reliability under pressure. Beyond technical expertise, I’ve consistently delivered results in client-facing roles: coordinating appointments, generating qualified leads, and resolving complex customer issues in fast-paced environments. Employers should hire me because I combine strong analytical skills with excellent communication and problem-solving abilities, ensuring both operational efficiency and client satisfaction. I don’t just complete tasks—I improve processes, streamline workflows, and elevate team performance.

• Public Records Specialist I

  Sterling Talent Solutions · 2023 — 2024
  Authenticated applicant information through official public records to ensure accurate background screening findings. Conducted in-depth analysis of criminal records, resolving discrepancies to aid in trustworthy hiring decisions. Maintained thorough documentation and secure evidence while adhering to confidentiality and compliance standards. Managed multiple verification requests concurrently, achieving timely responses while ensuring accuracy. Worked collaboratively with internal teams on complex cases, ensuring quality benchmarks were met throughout the screening process. Streamlined data entry procedures to enhance efficiency in record management. Oversaw document retrieval and processing to align with regulatory compliance.

• Lead & Appointment Coordinator

  Independent Contractor · 2020 — 2023
  Organized appointments for prospective insurance clients, contributing to sales efforts and meeting booking targets. Assisted customers in understanding insurance options while upholding a high standard of professional service. Managed appointment schedules for various clients, improving time management and resource allocation. Generated qualified sales opportunities through proactive outbound cold calling and thorough lead qualification.

• Team of Experts

  Alorica · 2018 — 2019
  Provided customer support for a U.S. telecommunications account by addressing billing and technical inquiries to enhance the overall customer experience. Resolved connectivity and account issues, leading customers through troubleshooting steps to promptly restore services. Collaborated with supervisors and cross-functional teams to address escalated problems and ensure high service quality. Maintained productivity, quality, and customer satisfaction targets in a high-energy call center setting.

• Account Associate

  VXI Global Holdings B.V · 2017 — 2018
  Managed client accounts to ensure high satisfaction and retention levels. Assisted customers with billing inquiries, dealt with account issues, and performed technical troubleshooting for a major U.S. telecommunications provider. Customized device software and account settings to efficiently resolve service issues. Effectively coordinated multiple customer interactions, emphasizing accuracy and detail-oriented service.

• Bachelor’s Degree

  National Aviation Academy of the Philippines, formerly known as the Philippine State College of Aeronautics (PhilSCA) · 2012 — 2016