Harold J.
Mid-Level Fraud Investigation Specialist
Open to offersNew to PlatformAbout
Harold John B. is a highly experienced Customer Service Representative (CSR) and Technical Support Representative (TSR) with 10 years in customer care, technical troubleshooting, and fraud investigation. He has provided inbound and outbound phone support in fast-paced BPO environments, including C3/Everise, Ubiquity Global, Outsource Accelerator Ventures, and Afni Philippines, primarily serving the legal, technology, and waste management industries. Harold specializes in fraud investigation, utilizing advanced diagnostic tools to monitor suspicious activity and mitigate risk. His expertise encompasses technical support for hardware, software, and network issues, handling complex billing discrepancies, and implementing security measures to safeguard user accounts. He excels at using CRM platforms and multi-channel communication tools, consistently meeting strict SLAs for response times and resolution accuracy.
Experience
Customer Service Representative
C3 / Everise · 2020 — 2021Delivered both inbound and outbound phone support while addressing clients' billing issues, coordinating document requirements, and managing inquiries about missed pickups and dumpster relocations.Fraud Specialist
Ubiquity Global · 2021 — 2021Utilized a strong background in fraud prevention to oversee accounts, investigating suspicious activities and unusual payment behaviors while maintaining a focus on customer experience.Customer Service Representative
Afni Philippines · 2018 — 2021Provided extensive technical support for users by swiftly diagnosing and resolving diverse hardware, software, and connectivity issues in a fast-paced environment.Customer Service Representative
Alorica · 2017 — 2018Handled comprehensive customer care inquiries, focusing on accurate management of billing discrepancies, plan upgrades, and payment processing.
Skills & Expertise
Education
- Bachelor Of Secondary Education Major in EnglishSan Mateo Municipal College · 2013 — 2016
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