Harshal J.
Senior KPO Operations Team Leader
Open to offersNew to PlatformAbout
Harshal M. is an experienced Operations and KPO Team Leader with over 20 years of expertise in the fields of data research, catalog intelligence, and client coordination within international e-commerce comparison platforms. At Amrut Softwares Pvt. Ltd., Harshal effectively led shift operations and managed performance for offshore data research processes supporting European and US retailer comparison platforms. Harshal ensured productivity and quality with extraordinary accuracy levels, maintaining a 99.5% data accuracy benchmark. Skilled in Multilingual Data Handling and Product & Catalog Data Research, Harshal adeptly coordinated with production leadership to align delivery timelines with project priorities. Harshal implemented impactful process improvements, enhancing research speed and data accuracy. A proven trainer, Harshal played a critical role in onboarding new analysts. Fluency in Marathi, Hindi, and English complements Harshal’s technical proficiency in tools including MS Excel and systems like Windows and Linux, further certified in CCNA, MSCE, and Red Hat Linux. Harshal holds a Bachelor of Commerce degree from Sangai International University.
Experience
Team Leader & 2nd Shift In-Charge
Amrut Softwares Pvt. Ltd. (KPO – PriceRunner Offshore Unit) · 2003 — 2025Oversaw international product intelligence and catalog research operations for European and US retailer comparison platforms. Supervised team performance for offshore data research processes and ensured compliance with SLA productivity and quality standards. Maintained a consistency of 99.5% data accuracy across extensive catalog workflows. Directly coordinated with production leadership to manage delivery timelines and project priorities. Prepared weekly MIS and status reports for senior management. Developed and conducted training programs for new hires and team members. Documented features of products and organized catalog specifications. Identified and addressed workflow inefficiencies to enhance overall productivity. Supported multilingual product research involving English, French, German, Danish, and Swedish datasets.
Skills & Expertise
Education
- Bachelor of Commerce (B.Com)Sangai International University · 2018 — 2019
- Higher Secondary Certificate (HSC)Mahatma Night Degree & Junior College
- Secondary School Certificate (SSC)St. Sebastian High School
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