Harvey J.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Harvey J. is a versatile professional with a degree in Architecture from the University of Science and Technology of Southern Philippines, bringing expertise in both customer service and architectural design. Currently, as a Customer Care Ambassador and Technical Support Representative at companies like SupportZebra and Teleperformance, he excels at reviewing return requests, troubleshooting technical issues, and meeting performance metrics. He contributes to customer satisfaction by providing accurate product information and documenting interactions diligently. Previously, Harvey honed his architectural skills as an Interior Designer and Design Associate, focusing on creating design concepts, mood boards, and technical drawings. His proficiency in 3D Rendering & Visualization and comprehensive understanding of building standards make him a valuable asset in both client relations and project execution.
Experience
Customer Care Ambassador
SupportZebra · 2025 — 2026Reviewed and processed return and refund requests in accordance with established policies. Maintained performance metrics including response time, resolution rate, and customer satisfaction.Technical Support Representative
Teleperformance · 2024 — 2025Diagnosed and resolved issues related to hardware, software, network, or applications. Stayed informed about product changes, system updates, and technical processes.Customer Service Representative
Teleperformance · 2023 — 2025Provided accurate information regarding products, services, policies, and procedures while documenting customer interactions, feedback, and resolutions in the system.Interior Designer
EdHouse Designs · 2021 — 2022Collaborated with clients to understand design requirements and preferences. Developed design concepts, mood boards, layouts, and collaborated with senior designers on design concepts.Design Associate
The FARM Associates Architectural Design and Construction · 2019 — 2020Assisted in the preparation of detailed 2D and 3D technical drawings, layouts, and construction documents, ensuring compliance with relevant codes and standards.Draftsman
EMS Architectural Design Studio · 2017 — 2019Produced detailed technical drawings and drafts while ensuring all designs adhered to building codes and compliance standards.
Skills & Expertise
Education
- Bachelor of Science in ArchitectureUniversity of Science and Technology of Southern Philippines · 2014 — 2022
Interested in this professional?
Sign in as an employer to save this profile or invite Harvey J. to a job.
Sign in as an employer