Harvey J.
Mid-Level WordPress Technical Support Specialist
Open to offersNew to PlatformAbout
Harvey J. is an experienced WordPress Live Support Specialist and Microsoft Technical Support Specialist with a focus on delivering customer-facing technical assistance in the information technology and digital communications sectors. At Newfold Digital and Concentrix, Harvey provided real-time troubleshooting and support for WordPress websites, handling tasks such as site setup, theme and plugin configuration, performance optimization, and ongoing website maintenance. Their responsibilities included managing domains, DNS configuration, and ensuring proper hosting connectivity, as well as performing website edits and updates using page builders like Elementor, Bricks, Gutenberg, Beaver Builder, and WPBakery. Harvey also specialized in assisting users with Microsoft Applications, particularly Windows and Office, diagnosing software and system issues, and guiding clients on cloud services usage and product features.
Experience
Wordpress Plug-in specialist
Newfold Digital · 2025 — 2026Managed website operations involving domain and DNS configuration, along with hosting connections. Performed edits and updates on Wordpress utilizing various page builders such as Elementor, Bricks, Gutenberg, Beaver Builder, and WPBakery.Wordpress Live support specialist
Newfold Digital · 2024 — 2025Provided customer-facing technical assistance in real-time for WordPress websites, aiding users in setup, themes, plugins, performance, and customization issues to maintain optimal website functionality.Technical support specialist
Concentrix · 2018 — 2024Diagnosed and resolved software and system issues while guiding users through product features, ensuring effective usage of tools including Windows, Office, and cloud services.
Interested in this professional?
Sign in as an employer to save this profile or invite Harvey J. to a job.
Sign in as an employer