Harvey C.
Senior Customer Service and Technical Support Specialist
Open to offersNew to PlatformAbout
Harvey C. is a seasoned Senior Customer Service & Technical Support Specialist boasting 15 years of extensive experience in high-volume BPO environments, predominantly servicing US and UK markets. Renowned for his key role as a Subject Matter Expert (SME) and Point of Contact in complex operations, he has consistently excelled in roles within telco, financial, real estate CRM, and e-commerce sectors. Notably, he was awarded the Top 1 Performer in Mobile Support & Sales in 2023. Harvey's expertise encompasses technical troubleshooting, live chat, and CRM workflow automations across multi-channel support platforms. In his recent positions, he has demonstrated proficiency in SaaS/CRM configurations and iOS/Android hardware diagnostics. Harvey has successfully managed critical account and system administrations, ensuring robust technical support and customer satisfaction. His leadership extends to facilitating training workshops and providing floor support, showcasing adaptability and an unwavering commitment to excellence in customer engagement.
Experience
Technical Support Associate
Moatable · 2025 — 2026Provided multi-channel technical support through Email, Chat, and Phone to real estate clients facing issues on SaaS CRM platforms. Diagnosed automated workflow errors and resolved domain configuration problems. Managed user role permissions and addressed billing disputes.Content Moderator & AI Operations / QA
Genpact · 2025 — 2025Audited and logged software bugs and known platform issues reported by various stakeholders. Systematically reproduced technical defects and communicated actionable bug reports to product and engineering teams.Technical / Sales Support Specialist
Concentrix · 2021 — 2025Delivered comprehensive technical support for iOS/Android smartphones, tablets, and PC operating systems. Identified client needs post-resolution and engaged in consultative upselling of relevant products and services.Senior Customer Service Representative
Diversify · 2020 — 2021Managed responses across multiple communication channels, including live chat, email ticketing, and inbound phone calls. Resolved complex inquiries and customer concerns for e-commerce platforms effectively.Senior Analyst - Chat Support
Shopee Philippines Inc. · 2020 — 2020Assisted end-users through real-time live chat with product inquiries, order tracking, and account issues. Achieved task completion ahead of operational SLAs while maintaining high quality scores.Senior Customer Service Specialist / SME
Intelenet / Teleperformance · 2016 — 2019Supported UK-based corporate and wealth clients during platform migrations while troubleshooting PC environments. Managed high-priority escalations as Team Subject Matter Expert and Point of Contact.Technical Support Representative
Acquire Asia Pacific · 2014 — 2015Diagnosed issues related to cellular data reception, broadband internet connectivity, and hardware problems across devices. Guided new customers through service plans and technical setups.Computer Support Specialist
Iopex Technologies · 2014 — 2014Acted as the primary technical specialist for addressing complex issues related to PC operating systems, hardware, and malware.Technical Support Representative L3 / SME
Alorica · 2011 — 2013Resolved tier-3 issues concerning internet connections and operating systems for residential and business accounts. Provided immediate technical guidance as a floor walker and internal chat support SME.Quality Assurance Auditor & Coach
Global Quest Solution · 2011 — 2011Evaluated sales calls against client quality and compliance guidelines before submission. Conducted one-on-one coaching sessions to enhance sales conversion rates and adherence to quality standards.Outbound Sales Representative
Fly by Night Contact Center · 2010 — 2010Conducted direct outbound cold calls to potential clients related to medical program migration.
Skills & Expertise
Education
- Secondary Education DiplomaDr. Arcadio Santos National High School · 2000 — 2006
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