Hassan A.
Senior Last Mile & Delivery Operations Manager
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Hassan A. is a seasoned Last Mile & Delivery Operations Manager based in Giza, Egypt, with over seven years of progressive experience in the logistics and delivery industry. He has managed large-scale operations for companies such as Goods Mart, Stop Car (Talabat), and Talabeyah, overseeing end-to-end last-mile delivery, fleet optimization, dispatch management, and the implementation of operational KPIs. Throughout his career, Hassan has been responsible for route planning, managing driver productivity, reducing operational costs, and ensuring high levels of customer satisfaction in FMCG and e-commerce delivery domains. His expertise extends to leveraging data analysis for process improvement, leading recruitment and training initiatives for delivery teams, and resolving escalations to maintain service quality. Proficient in tools like Microsoft Excel and route optimization methodologies, Hassan has consistently delivered measurable improvements in delivery performance and operational efficiency.
Experience
Last Mile Manager
Goods Mart · 2025 — PresentDirect end-to-end last-mile delivery operations, achieving OTIF (On-Time In-Full) performance. Supervise fleet operations, focusing on utilization, availability, maintenance coordination, and capacity planning. Monitor driver productivity and ensure compliance with safety and company policies. Utilize KPIs to assess delivery performance, including on-time delivery rates, cost per order, and customer complaints. Align loading schedules with delivery plans through coordination with dispatch and warehouse teams. Optimize routes to minimize fuel costs, idle time, and delays while addressing operational escalations regarding breakdowns, delivery failures, and customer issues.Operation Manager – Giza
Stop Car (Talabat) · 2024 — 2025Led logistics and delivery operations within the Giza region to ensure timely and effective last-mile fulfillment. Collaborated with dispatch teams and delivery agents on routing and performance tracking. Conducted analysis of KPIs and operational metrics to identify areas for improvement. Managed the recruitment and onboarding process for delivery personnel while handling escalations to maintain high customer satisfaction levels. Controlled costs, budgets, and resource allocation across zones, driving ongoing process and workflow enhancements.Delivery Manager
Talabeyah · 2023 — 2024Oversaw comprehensive delivery operations to ensure adherence to service level agreements. Monitored driver performance, focusing on KPIs and customer satisfaction metrics. Addressed escalations and delivery challenges to uphold service quality. Supervised dispatch functions and order assignments, facilitating real-time communication between dispatchers and drivers. Enhanced dispatch efficiency to minimize delays and idle time, while generating daily delivery plans informed by volume, geography, and capacity.Delivery Supervisor
Talabeyah · 2022 — 2023Managed team leaders to ensure the attainment of delivery KPIs. Oversaw monitoring of delayed, failed, partial, and returned deliveries while managing daily shifts for complete order fulfillment. Ensured precision and efficiency in loading processes. Enhanced driver performance through improved compliance and service quality. Led recruitment, onboarding, and training of delivery representatives, implementing performance improvement plans for underperforming staff and reducing customer complaints through adherence to quality and behavior standards.Operation Control
Talabeyah · 2021 — 2022Monitored cash discrepancies and resolved financial shortages while managing customer issues to ensure proper trip closures. Coordinated with finance for salary processing and maintained monthly tracking of warehouse inventory. Worked together with customer service teams to confirm order completion.Delivery Team Leader
Talabeyah · 2020 — 2021Ensured complete order fulfillment and optimal area coverage by assigning delivery agents and managing daily run sheets. Oversaw field performance and productivity while preparing daily operational reports in coordination with dispatch supervisors.Delivery Representative
Talabeyah · 2020 — 2020Executed the delivery of customer orders within defined SLAs, ensuring comprehensive coverage of assigned zones. Maintained high service quality standards to achieve customer satisfaction.
Skills & Expertise
Education
- Bachelor’s DegreeAl-Azhar University – Faculty of Sharia and Law · — — 2020
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