Hassan A.
Senior Application Support Engineer
Open to offersNew to PlatformAbout
Hassan S. is a seasoned Application Support Engineer with over a decade of experience specializing in enterprise application support across the healthcare and IT services sectors. His expertise includes managing mission-critical business applications with a focus on ensuring high availability and system stability through effective incident management and performance monitoring. Hassan is proficient in Microsoft SQL Server, where he excels in query optimization and database troubleshooting. He is experienced in deploying and supporting applications using IIS and Windows Server environments. At ASIS Solutions, he provides L1 and L2 technical support, handles software, hardware, and network issues, and maintains system performance. Previously, at CompuMedical, Hassan delivered L2/L3 support specifically for healthcare applications, spearheading integration troubleshooting and production stability improvements. His work is marked by strong collaboration with development and infrastructure teams, technical documentation, and a commitment to continuous service improvement.
Experience
Application Support Engineer
CompuMedical - Health Care IT Solutions · 2023 — 2025Delivered L2/L3 Production Support for enterprise healthcare applications in live production. Investigated and resolved application incidents while adhering to SLAs. Troubleshot issues related to IIS, Windows Services, application logs, and overall system performance. Diagnosed integration issues of Web APIs between healthcare systems. Performed database troubleshooting with Microsoft SQL Server for data validation and issue analysis. Assisted with UAT activities by validating new features and collaborating with QA and development teams. Participated in live deployments and production rollouts while minimizing service interruptions. Conducted RCA for recurring incidents and documented corrective actions.Call Center Technical Support
Xceed · 2014 — 2017Provided first-line technical support for enterprise and consumer applications. Diagnosed and resolved software, network, and connectivity issues remotely. Managed customer incidents, ensuring compliance with SLA and quality standards. Escalated complex technical problems to second-level support teams as necessary. Documented troubleshooting steps in the ticketing system while maintaining customer satisfaction through effective communication.Technical Support Consultant
BConnect Solution For All · 2010 — 2014Explained the usage of pharmacy management software to stakeholders. Organized inventory management, including point of sale and medication entries. Documented technical solutions and created knowledge base articles for both internal and customer use. Collaborated with development teams to resolve complex issues as needed. Assisted in system installations, software updates, and network configurations while delivering training to end-users to enhance product adoption.Application Support Engineer
ASIS SolutionsProvided Level 1 and Level 2 technical support for enterprise applications and systems. Addressed software, hardware, and network-related issues, ensuring timely resolution. Monitored system performance and investigated application errors with logs and diagnostic tools. Executed SQL queries to support databases for data validation and issue analysis. Managed incidents, problems, and service requests in accordance with SLAs. Supported IIS, Windows Services, and facilitated application deployments. Assisted users in resolving system usage, access issues, and configuration problems while coordinating with development and infrastructure teams. Conducted root cause analysis (RCA), documented solutions, and managed system configurations.Technical Support Consultant
Vision for System information CompanyProvided L1 and L2 technical support for Hospital Information Systems (HIS) across various healthcare facilities. Installed, configured, and implemented HIS solutions at client sites. Conducted SQL Server troubleshooting and executed SQL queries for data validation and system configuration. Supported implementation projects, including user setup and data migration. Delivered end-user training for healthcare professionals. Diagnosed and resolved software-related issues both remotely and on-site, while coordinating with development teams for defect resolution and enhancements. Created user manuals and knowledge base articles.
Skills & Expertise
Education
- Bachelor Systems Information ManagementELGazeera Academy · 2005 — 2009
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